Last Revision Date: 1 June 2026
1. Introduction
This Privacy Policy (“Policy”) sets out the basis upon which Resolve Group and its related entities (collectively known as “Resolve”, “we”, “us” or “our”) may collect, use, disclose or otherwise process your personal data (sometimes referred to as “personal data” or “personally identifiable information”) that are collected online in accordance with the Personal Data Protection Act 2010 (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisation which we have engaged to collect, use, disclose or process personal data for our purposes.
We value your trust in us and understand the importance of protecting the privacy, confidentiality, and security of your personal information, whether you are our clients or visitors to our website.
We reserve the right to update or amend the terms of this Policy at any time by posting the revised version on our website. Your continued communication with Resolve and use of services after any updates or amendments shall indicate your acceptance of the changes to this Policy.
2. Personal Data
For references in this Policy, “personal data” includes, but are not limited to your name, identification card, passport, gender, birthdate, driving licence, phone number, e-mail address, photo, company name, signature and etc.
We collect only your personal data that is voluntarily provided by you through our platforms. We may also process personal data from you using cookies and other tracking technologies (kindly refer to the Section 2.1 Cookies for details).
Generally, we will not collect any sensitive personal data without your consent.
2.1 Cookies
Cookies (often known as “Internet Cookies”) are text files with small pieces of data placed on your device by the website you visit. Cookies will then be sent back to the website on each visit to provide information to the owners of the website. Information collected via cookies include, but are not limited to Internet Protocol (“IP”) address of your device, IP address of your internet service provider, the date and time of your access to the website and etc.
Whenever you visit our website, passive information is collected in order to enable us to provide better service experience, customise our website based on users preferences as well as to compile statistics and analyse trends. You can always manage your consent to collect cookies by changing the privacy settings on your browser. Under normal circumstances, a visitor can still fully navigate our website after refusing a cookie.
There are three categories of cookies collected on our website:
- Strictly necessary cookies: These cookies are essential to keep the website functioning
- Analytic and performance cookies: These cookies help us analyse website traffic, visitor interactions and content performance. Analytic and performance cookies may be set by us or third parties such as Adobe to identify popular pages and improve user experience.
- Functional cookies: These cookies are used to remember your selections to enhance your browsing experience by not having to repeat certain selections every time you visit our website.
3. Collection, Use and Disclosure of Personal Data
We generally collect personal data that:
- you knowingly and voluntarily provide in the course of or in connection with the delivery of our services, a visit to our website, or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”, after you (or your authorised representative) have been notified of the purposes for which the data is collected and you (or your authorised representative) have provided consent to the collection and usage of your personal data for those purposes; or
- is permitted without consent if required by the PDPA or other applicable laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may use your personal data for the following purposes:
- To authenticate your identity and prevent unauthorised access to restricted areas of our website;
- To manage and/ or improve our website;
- To tailor our website content and personalise your browsing experience;
- To promote products and services of your interest;
- To safeguard our systems and data security from criminal activity and fraud by only allowing authorised parties to access the website;
- To facilitate recruiting procedures and business development;
- To deliver information and services effectively to you;
- To protect our rights; and
- Any other purposes for which you provided relevant information to Resolve.
Resolve may disclose your information to other members of the Resolve network for legitimate business-related purposes, to third parties providing services to us, as part of a corporate transaction such as sale and merger, to competent authorities including courts and to other third parties deemed reasonable to require access to your personal information.
4. Your Rights
You have the following rights in relation to your personal data:
- To access your personal data which Resolve holds;
- To update or rectify your personal data;
- To request us to delete your personal data;
- To object to our processing of your personal data; and
- To unsubscribe from marketing communications at any time.
To keep your personal information accurate and up-to-date, please contact us via designated channel as stated in the Section 9.0 Contact Us of this policy.
5. Integrity of Personal Data
We will take reasonable steps to make sure that personal data which we collect, use or disclose are accurate, complete, not misleading and up-to-date. We wish to encourage you to contact us in the event there is any change in the personal data you had furnished to us.
6. Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
7. Retention of Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected or as required or permitted by applicable laws.
We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data were collected and are no longer necessary for legal or business purposes.
8. Transfers of Personal Data Outside of Malaysia
We generally do not transfer your personal data to countries outside of Malaysia. However, if we do so, we will obtain your consent for the transfer to be made and will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
9. Contact Us
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures; or if you wish to make any request, in the following manner:
(a) Email: info@resolvegroup.com.my
(b) Address: Lot 26, Level 2, Eco Sky, No 972, Batu 6 ½, Jalan Ipoh, 68100 Kuala Lumpur.
(c) Telephone: +603 – 9771 4681
10. Revision to Privacy Policy
This Policy applies in conjunction with any other policies, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Privacy Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your use of our website constitutes your acknowledgement and acceptance of such changes, therefore you shall review this Policy regularly to remain updated on the terms and conditions.